[Resolved]  Samsung India — Samsung device

Address:	Rohtas, Bihar, 821307
Website:	Www.samsug. Com

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https://www.consumercomplaints.in › samsung india › samsung india — complain about samsung j5
Samsung india — complain about samsung j5

1 review
Ni nitesh kumar on sep 16, 2016
Mark as resolved

Dear sir
This is to inform you that i purchased the samsung j5 mobile from varanasi on dated 16/10/15 vide sl no rzsg91574ex and imei no [protected]. I submitted the phone at samsung service centre at dehri on sone work order no [protected] dated 26/8/16. I have submitted all documents like (Original bill bank details adhar card head phone charger mobile box)
Also note we have so many times contact with service centre and customer care regarding this matter, but till now we have no any response from your end this matter already 21days passed.
Kindly look in to the matter your immediate action shall be highly appreciated.
With best regards
Nitesh pandey
[protected]


Complaint status
[sep 16, 2016] samsung india customer support has been notified about the posted complaint.
Samsung india customer care's response, sep 17, 2016
Dear customer,

Greetings from samsung.

With the reference of your feedback regarding samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best regards
Samsung india electronics pvt ltd
Updated by nitesh kumar, sep 20, 2016
Dear sir
What is status of my complain and how many days solved my problems.

Kindly look in to the matter your immediate action shall be highly appreciated.
Best regards
Nitesh pandey
[protected]

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Complaint comments 0 comments updated: sep 20, 2016
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2nd, 3rd & 4th floor, tower c, vipul tech square, old golf road, sector-43, gurgaon, haryana, india - 122002
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Dear sir
This is to inform you that i purchased the samsung j5 mobile from varanasi on dated 16/10/15 vide sl no rzsg91574ex and imei no [protected]. I submitted the phone at samsung service centre at dehri on sone work order no [protected] dated 26/8/16. I have submitted all documents like (Original bill bank details adhar card head phone charger mobile box)
Also note we have so many times contact with service centre and customer care regarding this matter, but till now we have no any response from your end this matter already 21days passed.
Kindly look in to the matter your immediate action shall be highly appreciated.
With best regards
Nitesh pandey
[protected]
Best regards
Nitesh pandey