[Resolved] Samsung India — samsung digital inverter ac servicing complaints

Sayan_Sanyal

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700109

Sir,

I bought a samsung digital inverter ac from your sodepur branch on 11.5.2018 and the name of the sales man was Mr. Subir Karmakar(mob-[protected]). My ac is defected and i have not used the ac till now. Yesterday technicians came and tried to repair but they failed. I told them that i will not keep this ac, they should replace it and i informed Mr. Subir Karmakar. He told me that he will talk to service and will replace it. Today i called him about 12.15 pm. He said he will talk to service again and his behavior was rude and then i said i will go to consumer forum then he laugh and said me that i can go anywhere and cut the phone. What is this?

If my issue is not resolved today then I will surely go through the consumer forum and will take steps against you and I am attaching the copy of invoice.

Thank you,
Sayan Sanyal

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Jun 26, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd