[Resolved] Samsung India — samsung double door fridge
PrPriya Tyagi 01 on Mar 6, 2018
We have bought samsung double door fridge dated 6th may 2014 (Bill attached). From one year onwards, it started creating problem, in cooling. Its upper section gets the frosting and doesnt allow the cooling go to downward section. As, it is no frost fridge. The frosting should not happened. But, sometimes tecnician comes, change some or other sensors.
But, our problem did not get resolved. Than lastly, they confirmed that there is a quality issue in this fridge. As, it should not frost. But is start frosting, which is now not repairable.
Now, they are just killing the time. We want replacement of this fridge. We suffered alot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung".
At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly. (Pics of all these features attached).
But, sorry to say till now we have suffered alot. None of above things are seems comply to commitments of samsung. As, in spite of confirming that the fridge is having quality issues, and now it cannot be resolved. They are just killing the time and making us suffers physically and mentally.
We complaint many times (More than 50 times) to samsung customer care. But, now we are forced to go further for complaining.
We want the replacement of this fridge. You are requested to do the needful.
Mrs. Priya tyagi
A - 134, lajpat nagar, sahibabad, u. P (201005)
Complaint marked as Resolved Apr 6, 2018
They have given us 75 % of our Invoice Value. We are very much satisfied with their Step to feel our pain and discomfort.
[Mar 06, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Mar 07, 2018
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Samsung India Electronics Pvt Ltd
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