From: krishna murthy naidu. C
Sent: 10 november 2016 09:37
To: selva. [protected]@samsung.com
Subject: fw: complaint - samsung refrigerator - km naidu
Dear mr. Selva,
This is subsequent to our tele conversation we had yesterday evening regarding with non functional of samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from reliance digital outlet store no 8887 sahakarnagar vide invoice no 33 - dated 13 may 2016.
Please find the appended below mails for your kind reference and do the needful at the earliest.
Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.
M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887
From: krishna murthy naidu. C
Sent: 09 november 2016 12:23
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu
Dear ms. Ayesha,
Just to keep you posted that yesterday evening i had received a call from your service representative [protected] regarding with the complaint lodged and after having a long conversation he asking for the following documents as mentioned below for the closure of the issue and i have shared through whatsup massage to his mobile number and hereby attached for your reference.
1. Id proof
2. Copy of bank cheque leaf.
3. Images of refrigerator, pcb board, condition of the refrigerator, serial and model no
Please get this resolved immediately and arrange for the reimbursement or product replacement with new refrigerator.
Warm regards,
Naidu
From: krishna murthy naidu. C
Sent: 08 november 2016 14:33:34
To: ayesha. [protected]@ril.com
Subject: re: complaint - samsung refrigerator - km naidu
Dear ms. Ayesha,
Gentle reminder...1
Nothing is moving, just getting calls and no plan of action.
Please do the needful.
Warm regards,
Naidu
From: krishna murthy naidu. C
Sent: 05 november 2016 12:42:22
To: ayesha. [protected]@ril.com
Subject: complaint - samsung refrigerator - km naidu
Dear ms. Ayesha,
I had purchased samsung double door refrigerator model no rt 39k5518s8/tl digital inverter from your retail outlet reliance digital, sahakarnagar vide invoice no 313502 - dated 13 may 2016 (Invoice copy submitted to you team) with in a month we noticed that cooling effect of the lower part of the refrigerator failed, started forming of strong ice around the deodorizer the and melting continuously. The water seeping into the body of the refrigerator and as well inside the vegetable tray. (Images attached)
I had made complaint to your outlet help desk and as well to samsung costumer care service. After a week service engineer contact no[protected] with the complaint no [protected] made a visit and done the assessment of the fault and he said “ in this particular model there is a problem with the pcb and mother boards which needs to be replaced by the company with the upgraded version to support the system and he has taken the image of the same and left the place advised us to not to switch on the refrigerator after frequent follow up with the service engineer the response was that he yet to receive the required parts from samsung and finally the same engineer visited and try to replace the defective pcb boards and find one board is not supporting and not compatible with the configuration for the system hence he has taken back the pcb mother board and said will replace the same asap and again he advised us to not to switch on the refrigerator.
Due to this failure i had lost my costly medicines and other perishable items in addition to this i have made three visits to your outlet and has been sent without having any conclusion from your team i am constantly following up with your customer care, service centre, junior & senior officials. But result was zero.
After that i have made another phone call to the customer care centre that the service engineer has not solved my above mentioned complaint and again i had visited you outlet on 4th oct2016 evening to have a final discussion.
I have been working with service industry from last 20 years as an ex –servicemen (Army) it’s your sole responsibility to have a brief discussion with the samsung team since it’s a new product and having manufacturing defect and having under warranty for 10 years.
I want you to arrange for the reimbursement of my refrigerator amount paid to you of rs.40498/- or else product replacement with a new refrigerator.
Towards above losses we request you revert with the immediately plan of action within two days otherwise i will have no option but to knock the doors of consumer forum...
Please find attached images for your ready reference.
Please treat this as most urgent.
Thanking you,
Yours sincerely,
Krishnamurthy naidu
Senior manager | embassy services pvt. Ltd.
M: +91 [protected] t: +91.80.6789.0600 f: +91.80.6789.0672 www.embassyservices.in
Manyata embassy business park, n1 block, 2nd floor, orr, nagawara, opp to bel corporate office,
Bangalore - 560 045
Cin: u85110ka1995ptc018887
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