[Resolved] Samsung India — Samsung earphone MODEL- EHS64

faizbls

from Gurgaon, Haryana

Address:	Indore, Madhya Pradesh, 452010
Website:	www.samsung.com/in

I buy samsung earphone ehs64 from nutan enterprise balasore, orissa on dt-23/11/2016.After 3 months o[censored]ses one day one side earphone is not giving output and the switch(volume &call) is not working.I go to samsung service center in indore for warranty claim, my earphone is physically ok just one ring is cut.They told its not in warranty cover.So i want to change it beacause its not my fault ok ring cut may be in pocket it done without knowing us.I want to samsung change my earphone immediately.

Mobile no-[protected], [protected].

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Mar 08, 2017

Updated by faizbls on 7th march chakshu call me from headoffice samsung, he told me after 2min he call me till now he doesn't call me .i try to call several times but he not take call.whats going on there, is this your services toward customer