[Resolved] Samsung India — samsung flagship mobile with cheap quality hardware inside!!! | |
#samsungflagship #cheaphardware #samsunghaters #mobile #galaxys7 Samsung flagship mobile with cheap quality hardware inside!!! — Very bad experience with samsung!! Email reference number: [protected]. I bought galaxy s7 mobile on 25 may 2016, for around rs. 50, 000. I have never dropped it even a single time and had been taking very much care.in august 2017, it started freezing and one day it went blank and was not switching on. The service center executive said it is motherboard problem and asked me to pay rs. 16, 202. I took my phone back and escalated this issue to samsung ceo office using their website. On september 4th, they contacted me from ceo office and said they will try to do something and asked me to submit the phone in the same service center. I did so on the same day but on sep 07 they called me again from ceo office and said that i need to pay the full amount rs 16, 202. Their reply included the below sentence. "after an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage." Actually the service center executive told me that they have not even opened it after i submitted and was waiting for the ceo office to contact them. So i do not understand how they did the "extensive research". I believe samsung is very confident that they can continue cheating people!!! My brother also recently faced similar kind of issue but his mobile was under warranty and he is thinking of extending the warranty now. And from a research in the internet i feel that previously the hardware of samsung phones were cheap inside and outside but now they have managed to make the outside better but inside still cheap even for the flagship models. I am thinking of buying a new phone from a company other than samsung, instead of paying them this much bigger amount for repair. Almost all the mobile companies, even if it is very small, give one year warranty and if there is any problem, they replace the parts free of cost within the warranty period. But when we buy a flagship model from a 'reputed' company, we expect some quality. Very bad experience with samsung!! Email reference number: [protected]. Was this information helpful? | |
Oct 12, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
My Suggestion: Never ever again buy a Samsung mobile unless they give some 3 year warranty free of cost.
Otherwise they will kill your motherboard by providing some software update and will ask you a very big amount to replace the motherboard.