Samsung India — samsung fridge model - rt2935tnbbl/2012

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This is regarding the fridge model - rt2935tnbbl/2012.

We purchased a double door model refrigerator in samsung. It was working fine till march 2019, after which we are facing the issue of freezing and leaking issue in the non freezer section of the fridge. We contacted the customer care, a representative came to our house and inspected the issue. He said we need to buy a new fridge since the thermocol inside broke. Reason of breakage - it can happen for no reason. Faulty thermocol. Compressor and every other part is fine. Due to the thermocol break, there is a leakage of water and the freezing is caused in the lower section of the fridge. Also, the customer representative mentioned that in few months the cooling will be stopped and the fridge will be of no use.

We have used the fridge for nearly 7 years now.

As i researched looks like the samsung company sold many refrigerators promising the customer that this fridge will last long since the warranty on compressor is 10 years, but many people are reporting regarding the faulty thermocol which breaks within a few years of purchase.

I have spent 27000 on the fridge, which was the best fridge within my budget. I was promised a good after sale service, 10 years compressor warranty, no frosting issues, fridge life will be more than 15 years. And now here i am with a faulty fridge within 7 years o[censored]se. I didnt expect this from a brand like samsung. It is very disheartening to see samsung fridge does not last long as much as their competitors does.

Since this is clearly a defective thermocol issue, i am seeking a replacement of the product or a refund. But all i hear from the customer care is that they cannot fix it and i need to buy a new fridge. I spent 27000 rs on this fridge expecting it to last long and i hope i dont have to buy a new fridge wherein my compressor still holds good. My complaint number with samsung is - [protected]. And this is my second complaint regarding this freezing and leaking issue.

I hope this forum can help me get a solution on my issue. I need a replacement or refund of my amount. Kindly help me on this.

Thanks in advance,
Subburaj a