[Resolved]  Samsung India — Samsung Fridge RT42K5558S9

Address:

560016

We recently purchased samsung fridge, RT42K5558S9, and have had the most disappointing experience with it since. The fridge has stopped working properly 3 times since purchase (less than 6 months). Further, response from Samsung is extremely lethargic and ownership is extremely low.

1. The fridge's refrigerator section stalled on 21st July (i.e, within 4 months of purchase). While the service and repair were swift (within 24 hours), the explanation given by technician was that "our fridge is a new model, electronics in its drive card had blown, and so he was replacing a multi speed drive with a single speed one, as used in previous models"

Now issue is: if this is true, this means our compressor does not benefit from VFD any more and is in a start-stop compressor operation mode. So your servicemen reduced our 45K fridge to a technology which you sell for 10K less in market.

2. The same issue reappeared on 31st July (ie. the repair broke within two weeks). This is a very sorry state to have two breakdowns within 4 months of purchase. After almost a week of pleading the service agents came to check the fridge. They claimed to have done a thourogh check and assured us the problem would not reappear.

3. The problem again reappeared on 5th Sept. This is clearly indicating that Samsung has passed on a faulty fridge, which they have no clue how to fix.

Now as things stand, I have invested more than Rs 45, 000/- in a Samsung product, which clearly has significant engineering issues and qualifies for a replacement or refund.

For reference, following are the tracking details:

Model No: RT42K558S9/TL
Serial No: 0DVB4DBH100267H

Complaint No 21 July 16: [protected]
Complaint No 31 July 16: [protected]
Complaint no 6 Sep 16: [protected]