[Resolved] Samsung India — samsung galaxy a5 2017 mobile phone | |||
3 sep 2017 i had called samsung customer care and explain the mobile network disconnection issue and they did some troubleshooting and finally advised me to visit nearest service center. I visited samsung service center in faridabad they had taken my phone and gave to me after 20 min and told that now your problem will not repeat again. Later my phone worked well till 2 months but now again same problem is started. Today 29 nov 17 i again called samsung customer care and asked him what is solution but as per them they can not take any action due to job order report was not found in thier system which was supposed to generated by service center previously. And telling me to again visit service center. Now my question is that how customer is responsible for this if thier service center not created the job order. Requesting you to please take appropriate action on samsung and update me with outcome Was this information helpful? | |||
Jan 5, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 30, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 1 Comment | |||
Comments
mobile number is [protected], mail id is [protected]@hotmail.com, samsung service center and samsung customer care did not provided any reference number to me. but you can check call log into your system made by me from [protected]. please call me
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