[Resolved] Samsung India — Samsung galaxy A7 2016 display broken by the customer care | |||||
Sir, i want to inform you that i went to the above mentioned samsung service centre on dated 15.05.2017 for a reson my phone not on. They checked the phone and said there is a little dot on my screen and its the physical damage. And they request me to replace the display.. Cost of rs 8000... Then i simply denied to replace and said give my phn back to me. Then i went to rcv my phone today at 10.20 am dated 17.05.2017. They are giving me a broken display... I said i wont receive it.. I want my phone as it was before... Then they are forcing me to replace display... Is this a service for a regular customer of samsung??? I request u to be kind enough and take electronic response. Was this information helpful? | |||||
Jun 17, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 17, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11177
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
You may suite a case against samsung service center where you have faced the issue as well as Samsung company.
Anguraj