[Resolved]  Samsung India — samsung galaxy c7 pro mobile

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Samsung Mobile Warranty Issue – Battery can explode any time. No Support from Samsung.
Phone – Samsung Galaxy C7 Pro
Date of Purchase – September 2017
Warranty Status as per Samsung (https://www.samsung.com/in/support/warranty/) – In Warranty
Issue – Battery swollen, due to which LCD is bulging out and phone is getting heated. It might explode any time and is threat to my life. Service Centre is not helping out and asking for money to repair it in spite of being in warranty.
Service Centre contacted – Sector 51, Noida.
Online Service Request no. – [protected]
Service Centre Request no. - [protected]

Issue details –
1. I noticed my phone screen bulging out yesterday while charging in office. When I lifted it, I found it to excessive hot. Soon I realised that the battery has got swollen and could explode anytime due to heat coming out. So I switched it off to take it to service centre the next morning. (Refer image 2 and 3 below). Meanwhile I had reported the same on Samsung Portal.
2. When I reached the Centre dated 23 May 2018 in the morning, I was attended by Mr. Raunak Pandey later followed by Mr. Ravindra, who claims to be the Centre in charge.
3. I narrated the whole scenario to them after which they started analysing the phone.
As per their analysis, they told me that for battery change it will take around 2 working days, but when they will open the phone, the LCD will break due to some heating device they use and I will have to bear the cost of LCD.
4. I requested them to consider it under warranty but they declined. (refer image 1 below)
5. Job card was open, and by fraud, the warranty status was stated to “No Warranty” by Mr. Ravindra, in spite of being reminded by me and his executive who was filling the form.
6. When I was asked to sign the job card, I took my phone and have highlighted everything on the job card. They did not ask me to fill the feedback form. (refer image 4 below)

• My concern is, if I have purchased the product as a single unit, then due to the degraded battery if there is some loss of LCD, why should I be asked to bear the cost. (refer image 1 below)
• Why is there so much fraud that a product which is under warranty, is being stated as not in warranty just to avoid this request (refer image 4 below)
• Who will take the responsibility if this phone explodes and I die?

Since this is under warranty and should be taken care by Samsung, so I will not be paying any extra money. Meanwhile I am using this phone as it is, if it explodes anyhow and impacts my life, the Service Centre and Samsung Mobile as a company manufacturing it and not providing the support, will be solely responsible.