[Resolved] Samsung India — samsung galaxy c9

ashish_31august

from New Delhi, Delhi

Address:	Lucknow, Uttar Pradesh, 226010
Website:	SAMSUNG INDIA

Dear sir,

This is with reference to my samsung galaxy c9 (Model name sm c900fzkdins, serial no:-rz8j2189qjd ([protected]) which was brought on 26th february 2017. From the very first day we observed technical glitches in speaker crack sound but it was not replaced by the vendor after my several request to them.

However days gone later technical glitches arises one by one and led screen started flicking on which it was hand was handed over to the local authorized service center: [protected] shree ji electronics based at gomti nagar lucknow on 10/01/2018 under bill no:-[protected]. (Cc complain no:-[protected]/[protected].)

However they failed to repair as because of back order of new receiver for my set.

Keeping in view of above mentioned facts as i've been complaining from the very first day about the manufacturing technical glitches in mobile phone. May i request you to kindly provide me new hand set at the earliest.

With best wishes,

Ashish jee

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Feb 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jan 23, 2018

Updated by ashish_31august Dear Mr. Sir,

Thank you so much for revert. Mr. Chasku & Mr. Ankit Shankhdhar contacted with me. Truly appreciated for extending 6 Months extended warranty with quality repair and this offer is valid for 7 days effective from today.

But the complain about technical manufacturing glitches in receiver was neither accepted by SMSUNG MANAGMENT nor my grievances were resolved.

However; I will again request to send the receiver to technical laboratory test to understand the depth of manufacturing glitches.

I will definitely take legal advice from legal agencies (i.e. : consumer Forum) and if required I will fight till my grievances will be resolved.

With best regards,

Ashish Jee.

Jan 23, 2018

Updated by ashish_31august Dear Sir,

Thank you so much for revert. Mr. Chasku & Mr. Ankit Shankhdhar contacted with me. Truly appreciated for extending 6 Months extended warranty with quality repair and this offer is valid for 7 days effective from today.

But the complain about technical manufacturing glitches in receiver was neither accepted by SMSUNG MANAGMENT nor my grievances were resolved.

However; I will again request to send the receiver to technical laboratory test to understand the depth of manufacturing glitches.

I will definitely take legal advice from legal agencies (i.e. : consumer Forum) and if required I will fight till my grievances will be resolved.

With best regards,

Ashish Jee.