| Address: | New Delhi, Delhi, 110014 | | Website: | www.samsung.com/in/home |
I bought a samsung galaxy grand prime 4G (SAMSUNG GRANDPRIME 4G SM-G531F)mobile on 22 August 2015 from Chroma store East of Kailash New Delhi-65.It is still under warranty till 22.8.2016.Since beginning battery issue has been there.(within few seconds it goes from 25 to5 to 0%).I was on training in Mussoorie Academy undergoing IAS training which is very hectic. Since the past 6 months I am having problem with this device- Touch screen not responding properly and Battery draining completely within 3-4 hours. Inspite of numerous complaints in MAA Communication service centre, authorised samsung mobile service center, A-180, GF, Bhism Pitamah Marg, Kotla Mubarakpur, Delhi(Ph-[protected]), my issue has not been resolved.
I have paid 4 visits to the service centre(last 2 being on 3/8/2016 and13/8/2016).On the first visit they simply formatted my phone without dianosing the problem.Bharti and Dinesh Chand(at the centre) have assured me to replace touch screen and battery with number(New piece number GH96-08916C and GH43-04519A) on3august.Inspite of numerous calls no one picks up the phone. Today, they told me that only battery has come, but then they asked me to get original bill and ID Proof(without previous information).Moreover, everytime I took a token and waited for 2-3 hours for the resolution.Still, they misbehaved with me by not informing me on time the progress of resolution and not talking to me properly. The piece is defective clearly. It needs replacement.
I am Ankita Anand, IAS, Assistant Collector, South Delhi.It is not easy for me to come daily for resolution of the issue and see such unduly behaviour from the employees.Even my weekends are busy.I need timely resolution of this issue as my warranty is getting over.
Ankita Anand
2/11- B, FIRST FLOOR,
JANGPURA-'A',
NEW DELHI 110014
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