[Resolved] Samsung India — samsung galaxy j2 pro battery problem

Pradeepbirla1988

from Bareilly, Uttar Pradesh

Address:

Sonbhadra, Uttar Pradesh, 231217

My self pradeep kumar i purchased samsung galaxy j2 pro on 16th nov. 2017 from kejriwal electronic, renukoot. After a day i found its battery have charged 60% but sudden mobile got switchoff. I connected charger then mobile got started charge from 0%. This problem has informed to my nearest shop kejriwal electronic. They said to me in this mobile somthing battery problem pls come on wednesday (22 nov 2017) and changed ur battery. When i went shop again on wed. They said i have no battery you can contact ur service center.
Samsung service center is 157km far from renukoot. Why i invest inr1300 for travel from renukoot to varansi. Pls. Solve this problem as soon as possible.

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Dec 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Nov 24, 2017