[Resolved] Samsung India — samsung galaxy j6 plus/ bleeding from ears when using this product

l souji

from Vinukonda, Andhra Pradesh

Address:

Guntur, Andhra Pradesh, 522503

I am using samsung galaxy j6 plus from dec 26th, 2018.
Incident 1: i am observed bleeding from my ears from 15th march 2019.
Incident 2: screen is getting on with a delay of 10 sec when the phone is ringing. Unable to get options like phone answering, speaker button, immediately.

Due to this situation, i am worried a lot. I handed over my phone in samsung service center on 28th march 2019.

I am afraid to use this mobile, and i am requesting for new peace or refund of my money back.

Model no : j610fg samsung galaxy j6 plus
Purchase date : 26 - dec - 2019
Inv no :. Si/vij 6/683

Service center handed over date : 28 - dec - 2019
Bill no.: [protected]
Serial no. Rz8kb0bk5zh ([protected])

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May 7, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd