Samsung India — Samsung galaxy j7

Address:	700136
Website:	www.samsung.com

Dear concerned team
This is to put forth the trouble which we have facing after buying samsung galaxy j7 (Sm-j700f/ddins) with serial# rz8g906ayjt that was purchased on 1st oct 15.
It is really saddening to state that the display of the mobile phone has surprisingly disappeared during a night time. I have used my mobile in proper condition at night and kept at the table and when i woke up in the morning more than half of its display was gone and within two hours it was a complete blackout. It was not even on charge. When i took it to samsung authorized service center b2x service solutions india pvt. Ltd. At chinar park, kolkata-700136 they first said that the display is broken due to some external pressure applied on it by us, though as said before it was just kept at the table nightlong. Since he said that it would not be considered under warranty claim and repairing charge would be 6, 000/- we still agreed to it and asked him to go ahead and repair but after an hour he came back to us and said that the mother board is also damaged and it has green patches on sd card slot jack so it would also not be claimed under warranty. Therefore now it is no good than just a metallic box within 7months of its purchase.
Also to add to your knowledge, just after buying this phone the sd card slot was not working and it was not even detecting the sd card. So the very next day i took it to samsung authorized service center techno solution, g-001 estate plaza behind mangal tower, old h b road, , kanta toli, ranchi-834001. After distributor complain to samsung head office the service center agreed to repair the same under warranty but said sd card slot jack is not available with him and he will have to procure it. So after ten days we got the phone back from him after repairing though he should have replaced it then and there as it was a manufacturing defect from the company.
Now my question stands that
What proof shall i give to that the company would believe that i have not hampered the phone in anyway and all this happened to the phone while it was lying idle and even then if they say it is my mistake then dont you think it should have some scratch or visible damage on it which is not the case. The phone is spic n span from outside.
If there is some patch on the sd card slot, it also has been repaired by one of samsung authorized service station, so how am i culprit for that. We cant even see what the service stations are doing to our phone once they take it inside their inspection room.
They have handed us a phone which has come with manufacturing defect and repairing it is of no use, all this trouble arose because of that only. Now they are just making us take rounds of their customer service center and blaming us for one or another thing. First they said that the fone was not repaired in authorised station which we already proved them with documents then they say there is liquid spillage to which their own engineer agrees that it should not be just in card slot rather all over but is just limited to the sd card slot. The blame of external pressure applied is also nullified as there is no external damage without which internal damage is not possible.
Simplest and easiest way is to blame the customer. If you are talking of warranty you should mean it. This behavior is not expected with a brand like samsung. I want a resolution from your end
Thanks
Amar jit kumar
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