[Resolved] Samsung India — samsung galaxy j7 max | |||
I have an issue with a Samsung galaxy j7 max handset. I hardly bought it 10 months ago and I have visited service centre almost like 3 times and my issue is not solved and I had visited the service centre again and to said my issue and I'm feed up with this handset it get hanged everytime, overheating, auto switch off, often contacts and data get deleted no battery pack . When I first visited service centre they changed my battery and second time motherboard but still my handset is in the same condition I approached they yesterday saying give me a permanent solution or replace with a new handset and they give us a customer care number I had called customer care like 6 to 7 times and finally at the 8 call they received I told my issues they told they will call back me after 4 hours and I had no response and I called them back they kept on saying our people busy be patient and never tired to call be back .Please do replace me with a new handset or refund back or give us permanent solution and please do respond to our issues... Was this information helpful? | |||
Apr 27, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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