[Resolved] Samsung India — Samsung galaxy J7 Prime gold

drl

Address:

Visakhapatnam, Andhra Pradesh

We are facing problem with samsung service center in visakhapatnam near CMR central .
very poor response and irresponsible behavior .
i purchased new phone and found problem with adopter on 07.01.2017 and contact service center and given compliant but no response from team by continues followup with samsung service center today 27.01.2017 team agreed to provide new one and taken two hours .

very very poor and worst service.

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Mar 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)