[Resolved]  Samsung India — samsung galaxy m10

Address:73, Amichand Khand, Giri Nagar, Kalkaji, New Delhi, New Delhi, Delhi, 110019

I have bought samsung galaxy m10 and that is delivered yday on 29th july. When i opened box there was minor internal damage.

Order date 26-jul-2019

Order #[protected]

Order total 7, 990.00 (1 item)

Then i called yday in night to customer care but no proper support from there.

After that i also tried to check picture of this m10... Images are worst (Front & rear).

So there could be positivity of this model shipping/ manufacturing lot failure or whatever.

I finally don't need this product and need refund.

I am attaching herewith mobile images and also imei details image as well as i have attached short video where clearly minor damage showing at top left.

Also, i have clicked and attached 2 pics (From front & rear camera)... Totally i am disappointed by camera performance... 5mp & 13mp both are worst.

Also, i played video on youtube but video playing blur... Again totally waste of money...
Now i don't want to buy this model (M10).

I can buy upgraded model m20 or m30 upon checking specifications on website.
+2 photos
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Sep 2, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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