[Resolved]  Samsung India — Samsung galaxy note 7 pre-booking offers not given with s7 edge purchase as promised

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So i am forced to write this article because samsung india is playing Non-Sense from past 1 Month, Let me elaborate the whole issue :-

It all started with my pre-booking of galaxy note 7 which happened on 22 August 2016, but unfortunately due to some battery issue samsung wasn't able to deliver the device even after making their pre-bookers to wait for 1 and a half month, so later samsung made it official and as per the SMS confirmation from them on 11th October 2016 :-

i was said that all pre-booking customers of Note 7 will get FREE GEAR VR & FREE LEVEL U HEADSET if they now purchase Galaxy s7 or s7 Edge and there was a link to Terms and Condition page of Pre-Book offer mentioned in the SMS, So after getting this confirmation from them i immediately approached the nearest samsung store to buy galaxy s7 Edge Black Color.

SO the thing starts from here :

i activated my newly purchased device using the same number which was used to pre-book the note 7 and Registered the my galaxy Application using the same number too, so as said the codes for the following offers will be getting generated within 7 Days after the registration is done so i awaited 7 days and from 4th day i was able to see communication for note 7 prebookers banner in my galaxy app but whenever i was clicking on banner the app was crashing, so i did contacted my galaxy team, the very next day they replied "Your Registration number and activation number is different hence you are not eligible for the offers" !?!?!!?

i got seriously shocked at their reply so i immediately called up samsung customer care and told them the whole event, they said i will be contacted back within 2 days from desired team and they gonna help me with the issue, after 2 days i.e on 19th october i got a call from samsung and was asked the whole happening i told her the whole story she asked me to share the screenshots of communications with My Galaxy team, i immediately shared the screenshots of conversation between me and them, she verified and said there might be some issue with app please don't worry you will be getting your offers as promised !!

Since then i wasn't being contacted by anyone so i finally decided to write them an e-mail on 29th october to which they replied my issue is already escalated with the desired department and i will be contacted as soon as possible, that's it !!?!

it's been more then 25 Days since the last communication happened from them to me, if this thing is continued and i will not be provided with the desired offers then i will be approaching Consumer Court Bangalore, I am being very serious right now & this is my first step towards The Actual consumer court, this forum is just a initial step for me to provide you with a chance of solving it on personal level, if not then i will make it sure to file a complaint to consumer court, I Want my free Gear VR and Free Level U Headset ASAP !!!

Also just for the reference i already sent an email to the Secretary & Mr. Hyun Chil Hong [Ceo of Samsung India] themselves, Just an hour back before posting this here, Also i will be sending a Written declaration of the whole event to Samsung India Headquarter so that my feedback is counted on what's happening here in the name of so Called CUSTOMER SERVICE !! I Will be going to mention all the names from those emails and calls!!

REFERENCE NUMBER GIVEN BY SAMSUNG TO ME - [protected], HOPING FOR A SOLUTION THIS TIME.

ANKUR AGGARWAL
[protected]