[Resolved]  Samsung India — samsung galaxy note 9

Address:	560075
Website:	shop.samsung.com

on 16 sept 2018, i placed an order for a samsung galaxy note 9 from samsung online shop. order id:[protected]. I have not received the product till date. When i placed the order, the customer executive who was assisting me told me that i would receive the product in 2-4 business days. After i placed the order, the website informed me i will receive the product in 4-6 business days.

The tracking information i received did not have the correct website details. I had to find the correct website on my own. Even then, the tracking details were not updated and i could not track my order.

Finally today, i called customer support, and was informed that there was an error with the billing and therefore, the order is being re-billed and will then be dispatched. The person also said that he has no information on when i will get the product. When i asked why i was not informed about this, he said that it is my job to call customer support and request for information! Do you even train your customer support executives?

This is absolutely ridiculous and callous on the side of samsung. I ordered the most premium samsung phone and this is the sort of treatment i get from samsung. If i had ordered the phone from any other website, i would have received it one day. I have always used the note series phone, but i will now reconsider my options.

Regards,
Pramod prasad