[Resolved]  Samsung India — samsung galaxy note8 faulty handset. no customer care

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560077

S : I bought samsung galaxy note8 ON 24TH SEPSEP'17 for Rs. 64000/-. After few months i started having overheating problem and very less battery backup ( half a day). SAMSUNG GLAXY Note8 PHONE WAS STOPPED IN MARKET DUE TO BLAST AND WITH OVERHEATING. THEY PROMISED TO CUSTOMERS WITH CORRECTIVE FEATURE LAUNCH .EXTREMELY SORRY TO SAY IT HAS SAME HEATING FEATURE AND LESS BATTERY BACKUP. I have submitted my device thrice to the service center bangalore for the same issue. Twice they just updated the software and without testing the phone whether problem resolved it was send back to me. To my surpise all two problems were remain and i complain to samsung service centre again on 24th August, 2018 for the same repeated issue. They took my handset on 9th September, 2018 under job sheet number -[protected].. Service center executive saying there is no problem in the set as this partcular handset is heating feature device, as per service executive this handset is having less battery backup so it is normal for them . I have paid enough money so I asked Service Engineer as per you how many hours you are getting battery back up to give thier comments in writing . They are not ready to give anything in writing nor they are ready to solve the issue . Now they are keep repeating since my warranty is over so they can not help me by replacing the set. My handset was given to service centre well before expiry of warranty.They are saying i should take this money from consumer court. amount .Samsung service centre has harrased me in such extend for which i have no words .I have approaced to all level of Executive of samsung but no solution. I have been mailing to all concern with samsung team but sorry to say there is no resolution has given by samsung. Hence i request you to please arrange for the reversal of phone cost or allow to me take the new correct device of samsung. Need immediate solution for the same. Soni Rastogi [protected]