Samsung India — samsung galaxy on nxt - overheating issue

Address:

Mumbai City, Maharashtra

I have purchased samsung galaxy on nxt on 19th december 2018 and currently this phone is under warranty.

Had a word with service center executives where they mentioned that it is overheating issue thus it is not covered under warranty.

Complaint no [protected]

Request you to please look into this issue and provide me the resolution since the phone is under warranty and there was no negligence from my end while using this phone.

Was charging it in the same socket for years, have never faced such issues.

This is purely not acceptable that phone got damaged due to overheating.

This issue is from your end and not mine. Kindly get this repaired or provide me the replacement phone.

I am going to escalate this matter to senior management if the proper resolution is not provided in this limited time frame.

I am losing the faith in the samsung brand. Awaiting for your positive response.

Have attached bill copy.

Online complaint number: [protected]

Offline complaint number: [protected]

Thanks.
Ravindra rakh
[protected]/[protected]