[Resolved]  Samsung India — Samsung Galaxy S 5282 (Samsung Star) not working properly

Address:

380051

I bought my Samsung Star in may 2014 from Surat. I was in Surat for one and half year residing in remote areas. My Samsung Star Mobile did not work properly as far as network of the mobile companies are concerned. When I inserted the mobile sim cards the mobile was not capturing the network of the respective mobile companies. Particularly I used Vodafone and Reliance sim cards at that time. I thought that it would be an issue of signal weakness of the particular mobile service provider companies as I was residing in the remote part of Surat. Now I have relocated to Ahmedabad and residing in the central area of Ahmedabad. But the phone is not capturing the network of any company i.e. mobile service provider company. I came to know that the phone is having motherboard defect inherently and also having speaker not working properly, while I approached the Samsung Authorized Service Center. Please look into the matter urgently. I talked to your representative Mr. Anilkumar just two days back but he shows me the warranty period is over that's why you have to pay the charges. Here the issue is not of the warranty but of the inherent defect of the product which could not be judged by me due to my residence was in remote areas of Surat city. Please resolve the query and give justice to me by repairing the product without charging me. I am an old patron of Samsung utilizing various gadgets like Galaxy Tab A, Galaxy J2 Pro and many others registered to my name. I am not having any problems with the above gadgets but having only genuine problem with S 5282 (Galaxy Star) and I came to know after the warranty period is over but that was beyond my hand. Please look into the matter asap and oblige.

Gunvant K Kotecha