| Address: | Kolkata, West Bengal, 700070 | | Website: | www.samsung.com |
I had a fascination of ' samsung' electronics products all along and using many 'samsung' products from the very beginning. I was shocked this time for getting a reverse result and therefore would like to draw your kind attention for doing the needful. I am a professional singer and need vast communication all the time. I purchased one samsung galaxy s-6 edge premium mobile phone in last july 2015 from ' reliance retail limited' store at bansdroni, kolkata - 700070 vide ean #[protected], item no [protected] on 3rd july, 2015. It had minor sound problem and heating problem from the beginning which i ignored. On last 24th aug 2016, early morning i found my phone is dead. I did not tried to open it rather went to nearest samsung service centre at garia ([protected] — babli media centre adds -128/d, kolkata - 700047) and gave it them for necessary service (Bill no [protected] dt 24.08.2016) in the late after noon i came to know that its mother board has been damaged and i have to pay rs 14762/-. I was stunned. How can such a premium costly handset of samsung brand had its mother board damaged within 13 months from its purchase? The phone cost me rs 51, 798 excepting other accessories. Sir, as a customer what commitment can i get from your end for such a premium handset. Mother board can not be damaged within such a short period of 13 months or it had battery problem. If so why not you compensate to your loyal customer? The handset is lying with your service center. I look forward to your early action.
Regards,
Nandita chakraborty Was this information helpful? | 
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