[Resolved]  Samsung India — Samsung galaxy s7 edge

Address:

411058

Hello Samsung,

I bought a new Samsung S7 Edge phone in July 2016, cost of phone 56K, clear instructions from Samsung, Gorrila Glass which is Scratch Resistant! To keep the phone protected I buy original Samsung cover for the phone for 3K. Now the issue I am facing is, because of the original cover I bought for phone has caused damage to the screen. and there are permanent marks on the glass.

I am attached the pictures of phone and cover, if you see left side of the screen on the glass which gets touched to the rubber on the cover when closed, you can see the scratches.

As the phone is in Warranty and is insured as well, request you to help me get this fixed or if necessary replace my phone.

I have bought my phone from Samsung Gallery (Asmi) Opposite Kothrud Bus Stand, Kothrud, Pune.

Thank you,
Baljit Sandhu