[Resolved] Samsung India — Samsung galaxy s7 edge water block in both camera | |||||
My name is mashoud ali, and i am using samsung galaxy s7 edge, samsung claims that the phone is water resistant, however yesterday my phone got wet in rain and i found that there was a water in my both front and back camera and censors. Today morning when i went to show my phone in samsung service center (Gayatri enterprise) and they said that water damages are not covered under warranty and i still have 4.5 month left for my warrant to get over, i need to have my phone get repaired asap without any charges paid to them because they have clearly mentioned that the phone is water resistant then there is notway that water can go in the phone. I called samsung customer care and they said that they will have their manager call me, but i have not yet received any call from anyone instead they gave me the reference number for my complaint which i filed. Below is my reference number. Reference number - [protected] Was this information helpful? | |||||
Jul 31, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 27, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
1 Comment | |||||
Comments
Wht is wrong with OS in samsung J7 prime marshmelo when ever i open an application a pop out comes out screening "screen overlay detected" n im not abke yo overcome this problem it is happening every now n thn vary with application to application plzz do give us a solution its very annoying
Reply
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information