Samsung India — Samsung galaxy z3

Address:

New Delhi, Delhi, 110007

I purchased samsung z3 mobile serial no.- rz1ga26e2sl in the name anita sharma but the same is not working properly since i purchased it. I made the complaints so many times and get it checked it your service center aditya infocom pvt. Ltd. Ashok vihar new delhi, but they failed to rectify the problem, mr deepanshu and mr ravi (F2f engg.) said that there is no problem and it is ok. . The problem of hanging, apps, camera and double screen still is there . Today mr dheeraj from samsung cutomer care advised on phone to go at aditya infocom pvt. Ltd. Again accordingly we went there. We meet ms. Barkha dayal and mr deepanshu (F2f engg.) there but they do not our complain seriously and said this is ok without rectifying the complaint. They also written the word ok on there system and manual report without taking any trouble. I and my wife anita sharma attended this service center at least four times since last two months and we also made complaints from our mobile numbers [protected], [protected] and [protected] . We have been harassed from the service center since last two months without taking any efforts to rectify the complaint. I also talked to mr digvijay of customer care today and he has given a reference no. [protected] for further reference .Kindly look into the matter and take it seriously to rectify my problem or replace the same as soon as possible with no further harassment.
Thanx
Sandeep sharma
([protected], [protected])