[Resolved] Samsung India — samsung india cashback of rs. 1500 not received on purchase of samsung

PankajRana18

from New Delhi, Delhi

Address:

122002

I had purchased samsung galaxy j6 on[protected] with a eligible offer of rs. 1500 as cashback. It's written on sale receipt that "you are entitled for additional cashback of rs. 1500. It will be credited to your card account within 90 days". Only 1 week left and i haven't received the cashback in my card account (Icici).

Transaction remarks - vps/spice,, /[protected]/0
Txn id - [protected]

I have the bill and payment receipt (Customer copy of card payment through swipe machine).

There is no tracking or information from the samsung support that when i will receive the cashback amount. Really not happy with the service from samsung.

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Dec 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Nov 02, 2018

Updated by PankajRana18 I have tried to call Samsung but they are asking me to get in touch with the dealer from where I had purchased the product. My email id is - [protected]@gmail.com and number is [protected]

Verified Support

Nov 03, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 12, 2018

Updated by PankajRana18 Hi Team,

Thanks for your response.

Yes someone from your contacted me and as discussed I have provided the necessary information/Bills to them. They informed me that they will contact me Monday (5th-Nov-18). But no one after that replied or contacted me.

Reference number : [protected]

Can you please escalate this.

Thanks,
Pankaj Rana