[Resolved]  Samsung India — samsung india regarding worst product (ac) and worst customer service

Address:

Chennai, Tamil Nadu, 600053

On[protected] i bought a new samsung triangle inverter split ac 1.5 ton,

Within the warranty period on 10th october 2017 ac stopped working and the pcb board was replaced in the internal unit.

Exactly after the warranty expired and till date, there were multiple and repeated issues with this ac, where the ac stopped working very often in the interval of every 2 to 3 months time.

For each and every time the issue occurs all these components was replaced multiple times, such as, outdoor unit pcb board, smps, smps board, valve, ac gas refilling, and etc.

Now for the past 6 months this particular issue (Ac has stopped working with particular error code) has been reoccurring and the issue was incorrectly diagnosed with valve and it was replaced twice, ac gas was refilled several times, and the this time, after escalating this incident to head office, the senior engineer identified the actual issue was with outdoor main pcb board. (Which costed me time, money, and several weeks without the product usage)

This was supposed to be done in the first place which would have saved my time and money.