[Resolved]  Samsung India — Samsung India - Supplied defective product

Address:

New Delhi, Delhi, 110003

Dear samsung,

I Ordered samsung on nxt from samsung official website shop.samsung.com on 15 jan 2017 my order id is[protected] and got it deliverd on 19 jan 2017, when opened the product and checked my phone i noticed that the back button was not working, when i called to samsung estore number [protected] within 24 hrs they told to go to samsung service center and get a DO letter from there, On 20 jan 2017 when i go to samsung service center in kotla (maa communication) they denied to make DO letter they excused that their is a scratch at top of phone they wll not make the letter.Then again i called to estore and told them about the conversation they asked to mail the phone invoice details and images of the phone and box.Then i got a reply from estore to call on the number[protected] and told them about the phone, then i called on the number they gave me the reference number [protected] and told me to go to service center and to communicate the service center employee with the service team and gave them the reference number.Then after the communication between the employee and the service team they told me to make a jobsheet of phone and submitted my phone and told that the issue will be forwarded to the samsung headquarters my jobsheet number is [protected].then i got reply from service center that i had to pay 3500 rs to them to repair my phone, then i got mail from a1.[protected]@partner.samsung.com that i will get 50% discount on repairing cost if i get it repaired in 7 days. If i had bought new phone and got defected product then why should i pay the repairing
cost to them as my phone is in full warranty.niether i got DO letter nor i got my phone repaired and not got any help from your side.i had suffered a lot for from your poor service.