[Resolved]  Samsung India — samsung is so irresponsible

Address:

Lucknow, Uttar Pradesh, 226024

Hi,

My name is hameeda khan from lucknow uttar pradesh.

I have purchased samsung led tv model number samsung led 32fh4003 on 20th august' 2017 from relainace digital, srs mall, gomtinagar lucknow.

I didn't get its installation properly. After 2-3 days of pruchase i have log a speaker sound complaint. Engineer visited my place and he told me that there is speaker's manufacturing defect and we must log request for replacement or refund. I requested for refund. Few of your supervisors told me that refund process cannot be done the after 2 days they told me your refund request has been processed then after 2 days they told me that it cannot be refunded you have to take replacement. They were actually not clear what to process and what not to process. Finally when i pressurised them they processed my refund request. Refund got aprroved on 20th sep' 2017. I was following up on regular basic i called on samsung toll free number i. E.[protected] the executive told me that it will get 15 days to get the cheque from the date of approval. I was waiting patiently when i called up on 30th sep 2017 to get the status of my refund request the toll free executive told me that i will get the refund cheque by 5th oct' 2017. Again i started waiting for 5th oct' 2017. When i called on 5th oct' 2017 the toll free executive told me that i will not get the cheque on 5th oct' 2017 as it takes 15 "working" days to get the cheque after date of approval. Why they never told me that it takes 15 "working" days before?

Why samsung behaves so irresponsible to their customers. I am just fed up. Purchasing samsung is like troubling my ownself. My expereince is really very bad. I will not recommend samsung to anyone else.