[Resolved] Samsung India — Samsung J2 mobile, delay in repair

adish72

from Bhusawal, Maharashtra

Address:	Allahabad, Uttar Pradesh, 211011
Website:	Samsung .com

IMEI NO.[protected] Samsung J200 was deposited at Allahabad service center of Samsung on 6.8.16. More than 20days has passed but they tell that they are waiting for parts. Please tell me for how many days i will have to suffer for showing faith in a big brand. Even they donot pickup the phone of the local service centre. Mobile, now a days, is essencial requirement in a human life. Taking this much long time in attending a complain is very wrong. A Customer pays so much big amount to these companies and in return these companies are only making fool of their customers. Higher authorities should look into the matter.

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Dec 25, 2019

Complaint marked as Resolved

Samsung India refunded the purchase price of the handset, as the service centre was unable to rectify the fault

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 25, 2019

Updated by adish72 Resolved