[Resolved]  Samsung India — Samsung j5

Address:Vadodara, Gujarat, 390019

Sir i have purchased mobile samsung j[protected] so sir 2nd feb 2016 charging time 3to 4 hour so i connect your customer care he was replaced usb soket but no solve my problem so i was going to your customer care but no satisfaction so second time i was going to care but problem is progress charged time 5 to 6 hour so customer care changed the mother board but 4 to 5 days multiple problem charging timei 5 to 6 hour, touch not work properly, charging problem, hanfree sound not work properly then he was replaced mother board but my problem is not sold my mobile touch not work properly so very bad experience so i decided i have no purchased item samsung my bill no.[protected], imei no.[protected] (My mobile number. [protected]) so i have requested you solve my problem & replaced my phone
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Nov 5, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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