[Resolved]  Samsung India — Samsung j5

Address:Kamrup Metropolitan, Assam
Website:Samsung.in

I had purchased samsung j5 gold 7months back. A week ago suddenly the display stop working while i m using it. When i visited the customer i.e guwahati near chandmari they informed me that display crack is there and will be charged rs 3000. I am not sure if i agree to this and the machine is in warranty and the problem is no fault of mine. Same incident happen with my fiance also. I gifted him samsung j7 and customer care charged him rs 9000for display within the warrantee period only. So he choose another brand over samsung. If these kind of post service provided by you, how can you stick with youe estemeed brand. I am really disappointed with samsung. So request you to take care of the problem at the earliest.
Was this information helpful?
No (0)
Yes (0)
Feb 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2017
Samsung India Customer Care's response
Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information