[Resolved] Samsung India — Samsung J5 | |||||
My samsung J5 is within warranty period. 10 days back my phone display was flashing on and off (i.e when phone is in sleep mode it was getting on/off continuously). i gave it to service center in gajuwaka, visakhapatnam. he told software has to be upgraded.then after 2 hrs i got message my complaint has been rectified. when i went there and inspected it was having same problem. then he opened the set in front of me inspected he got nothing and boxed back. then it was ok. i asked what is the problem he told it happens some times.he has not even cleaned with any cleaner or something.now today the display has gone almost black( it started yesterday).again i took to service center and got reply display has gone and will cost 3000 plus for changing.there is no physical damage to phone to which i got reply ur display is peeled off and there is no guarantee the new display will not get peeled off. also customer care is so arrogant and testing the patience. No proper response as if they r working for free. i was told u can go to another center i[censored] want.totally unsatisfied by service center and also the phone. Was this information helpful? | |||||
Mar 3, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 31, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd (SW Asia RHQ) | |||||
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