[Resolved]  Samsung India — samsung j6

Address:282003

I purchased samsung j6 on 30-may 2018. I activated on 31-may 2018 after activation of my device its ringer speaker is not working properly sound is very low. I complain it to service centre. He is telling there is some software issues in ur device. I waited for 1 hour after that he replied your phone physically damage by you. There is little dent on your device. Ill check that dent. That was not a dent that is little designed on housing by maker of device. I clearify him about this if there is dent than why paint is not removed from housing of device why there is not even a single scratch on my device housing or screen.
So please i m requesting you to see my device photos properly & resolve my problem. I didn’t my use my device for 2 hour. Please do needful for that was not a dent that is problem in housing. Requesting to change my device as soon as possible.
Thanking you
Rahil yusuf
Bill no-[protected]
[protected]-simran electionics
Agra.
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Jul 3, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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