Samsung India — Samsung J7

subratadeyonline

from Kolkata, West Bengal

Address:	Gurgaon, Haryana, 122002
Website:	samsung.com

Purchased mobile on 17/10/2015, IMEI # 352840/07/156762/5, manf dt SEP 2015. Display started blinking in the last few weeks, went to the authourised service centre at ultadanga[protected] and submitted the mobile on 1st Aug once the executive confirmed that availability of parts and repair possible, under full warranty period. However, within next 12 hrs they started saying that parts are not available in India. Did a lot of follow up with them even with the customer care centre when some Ms Pallavi[protected] and a phone call from delhi office[protected] on 2nd Aug, they committed that action will taken within 24 hrs. Waited till 6pm on 3rd Aug in vain and hence taking the help of this forum for an immediate solution of the same, since no body from Samsung is able to provide a solution - what will happen to the mobile handset.

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subratadeyonline

from Kolkata, West Bengal

There was a call from Ms A Agarwal +[protected], on 4th Aug, 9:35am, who confirmed that their higher authority will get back to me either on 4th Aug or on 5th Aug with a solution. But till now 5th Aug 10:23pm none from the company has contacted me.

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd