[Resolved]  Samsung India — Samsung j7

Sir
I had purchased a Samsung J7 mobile phone of 2015 model on 18 May 2016. On 12 August 2016, the mobile phone had shown a defect on display " the display of mobile not opened". I had shown the phone to Samsung customer care of Jaisalmer, Rajasthan on Augst 2016, the customer care of Jaisalmer resolve the problem. But on Oct 16, the same problem in my phone occurred that display of phone not open... I took the phone at Ambala, Haryana Customer care and resolve the same... But on 15 Nov 2016 the same problem I have been again faced in my Samsung J7 phone... Total 3 times for non opening of display in my Samsung J7 phone since July 2016 I have been faced. Please intimate the permanent solution...
Was this information helpful?
No (0)
Yes (0)
Dec 19, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information