[Resolved] Samsung India — Samsung J7

arunima chowdhury

from Agra, Uttar Pradesh

Address:	700122
Website:	[email protected]

My set, Samsung J 7(SM-J700F/DD) is bought on 22/03/2016. While the device is shutting down or booting up, or is in battery saver mode, the screen is continuouslly blinking.It's still in the gurranty period, so I went to nearby service centre at Ghoshpara Road, Barrackpore, Kolkata 121.But they decline to change the display, and had asked me to submit documents alongwith my set to get the money refunded or to get a new set from company.I am a creative writer, and do all my jobs with the help of this phone.How can I keep on doing my works in those long three months, while I don't have any computer or other set to do all that kind of works.Please help me to solve this problem as earlyas possible.

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Jan 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd