[Resolved]  Samsung India — Samsung j7 display problem

Address:New Delhi, Delhi, 110030

I Ratan singh bought samsung j7 on 19 june 2016 0nly and its display prblm started and finally in aug 1st week it has gone.i had visite B2X Samsung centre laxmi nagar and they said its display have to change and its not available right now and u have to wait and before coming to centre u just enquire about it whether it has come or not .i had done the same now they are saying u have visited to under service center .we cannt do this.i talk to samsung servise cell tollfree no and they said to go there and asked to create jobsheet and submitt ur mobile but they didnt do it.I fade up and visited to maa communication samsung sevice center in kotla, first they have servsr issue, so they asked me to visit another day, i visited once again and came to know that its display cost rs 6000 and its not cover under warranty.i am simply asking whether its my fault that i trusted your brand and buy it .is it my mistake if my getting wrong product.i was using my cell with proper care and not damage it at all.but still facing so much prblm
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Oct 15, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Verified Support
Sep 14, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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