[Resolved] Samsung India — samsung j7 duo | |||
I bought this mobile on 15 august 2018. Yesterday i found it's touch screen and sim slot was not working, i visited your samsung authorized service center situated at shree vardhan complex indore, where i met mr. Jitesh gangare, id no: [protected]. He opened the mobile checked it and said it got liquid damage, dont go for repair because it will cost you 11000 aprx, and packed it again and gave it me, when i checked the mobile at center it's touch screen and sim slot started working, i went again to him and said it's touch and sim started working but the bottom buttons like home button, back button, recent app buttons was not working. He said yes sir your phone will not work anymore. Then i visited other center and they opened my phone they said your motherboard was broken from the bottom side, it may be happened when service engineer was during opening the mobile he broke the motherboard from the bottom side, i went back to him again and said you have broke my motherboard yesterday, he denied, i told him that yesterday it was working before i came here, but he didn't agree. I took snap of his id card. Attached with this mail. Please help me Was this information helpful? | |||
May 27, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
Add a Comment | |||
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment