[Resolved] Samsung India — Samsung j7 is not working

MD SALAHUDDIN BANDUQWALA

Address:

Gulbarga, Karnataka, 585104

Only one month before I bought the Samsung J7 smartphone through Amazon. Now It is not working.Blue lines appearing on the phone and phone is not working.When I called the Amazon's customer care to help, then they said that I have to take help from Gulbarga Samsung service center.When I go to Samsung service center Gulbarga, they are demanding me for Rupee 6000/-, otherwise they will not repair the mobile.
What should I do, Only one month before I bought it, and it is in guarantee period.
Please solve my problem soon and soon.
I will be thankful to you.

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Verified Support

Dec 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd