[Resolved]  Samsung India — samsung j7 max

Address:

110092

Dear Samsung,

Hi,

I am heramb pathak in a conversation with you since months regarding the back cover issue, hanging issue, sometime shut down issue and software update in this connection you guided me to hand over the set to service center i did that in the morning pl see the bill in attachment the no is [protected]

pl be kind to provide my mobile as soon as possible as i am in to small business.

Thanks n Reagrds

Heramb [protected]

On Thu, Jul 5, 2018 at 3:38 PM Heramb Pathak wrote:
Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Regards,

Heramb

On Wed, Jul 4, 2018 at 3:23 PM Heramb Pathak wrote:
So be kind to perform software update and back cover exchange as soon as possible to avoid to cross the warranty and guarantee date.

Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Regards,

Heramb

On Mon, May 21, 2018 at 4:46 PM Heramb Pathak wrote:
Dear Samsung.

I read your mail the required information as follows:-

Model no. Serial no. IMEI no.Samsung J7 Max-Imei Number:-[protected]
• Date of Purchase/Invoice :-18/07/2017 Time 18:51:53
• Service centre detail or Job sheet number.:-they did not gave me no of job sheet..by hand they checked.
• Complete contact details.. Mb 32 street no:-2, 1 st floor Shakarpur Delhi 110092 Mn [protected], [protected]

Heramb Pathak
6:34 PM (7 minutes ago)
to support.india

and how can you justify that i refused to pay the estimated cost..show me voice detail and if any mail.
Do not tell me the tape recorded sort of version as you do commonly in random cases resolve it.
You have take 18000Rs set was under guarantee..

On Fri, Jul 20, 2018 at 6:24 PM Heramb Pathak wrote:
Dear Sachin,

I am at loss a loss to understand that there is not at all harmony in what you are saying and what samsung assured me through Vandana ..have you gone through vandana mail if not go quickly to restrain illogical information in to buyers ears..you are just destroying the brand image of samasung by saying the estimated cost is informed to me..false news this lie if this is truth please show me written mail or conversation detail ...
Since my phone was under warranty vandany told to deposit set to center send me number problem will be rectified

Read vandana mail do not harass n humiliate buyer please :-

Do not make short cut solution on my case ...you pl read entire case ...i am in to media i will not let single stone un turned in bringing the genuinty of the case in the eyes of media legal forum consumer forum after paying 18000Rs for as set and the company like samsung cheating the customer this more than pathetic i will put the complete story on social media to bring the truth in the eyes of innocent people of India.

Dear Mr. Pathak,
Greetings of the day!
Thank you for sharing your concern with Samsung and providing us an opportunity to assist you. I apologize for the inconvenience caused.
We are keen to resolve your concern; however, we require some additional information from your end to resolve your concern related to the Samsung product.
Please share below-mentioned details from your end to provide you the best possible solution:
• Model no. Serial no. IMEI no.
• Date of Purchase/Invoice
• Service centre detail or Job sheet number.
• Complete contact details..
We look forward to receive the required details. We will be happy to assist you with a swift resolution to your queries.
Reference number is: [protected].
For any further assistance, you may also contact our Samsung customer care at 1800- 40-SAMSUNG[protected].
Thank you for choosing Samsung.
Warm Regards,
Vandana
(Online Support Team)
Samsung India Electronics Pvt. Ltd.

Pl resolve this case as soon as possible.

Heramb Pathak

[protected]