[Resolved]  Samsung India — samsung j7 max mobile replacement due to phone go several times in dead status

Address:	Lucknow, Uttar Pradesh, 226010
Website:	samsung.com/in

I would like complaints against Mobile Phone J7 Max due to Phone getting to Freeze (Dead) Status so i want one and only phone replacement. Regarding this issue i have caller may times to customer care at[protected] for instant solution then we have visit for phone submitting to service center on 9th April 2018 at 10 AM samsung service center with job number [protected] . Firstly service center engineer said to me if you saying phone go to dead status may be happened but we put in service center for 24 hours is phone go to dead status then we will diagnose otherwise phone is okay status. second day on 10th april 2018 at 10 : 10 Am we have called the phone picked by Vinod kumar sharma we given details to him the he said no any issue in your phone you are lier and make only roughly complaint and miss behave like we visited terrorist point not a samsung srvice center .

i received a call today 11th april 2018 from service center by Ankita he saying Vinod kumar sharma is not a manager he is owner it means any owner react miss behavour to customer . i asked how he pick my phone while he is not a manager .
kindly take action as soon as possible against Vinod Kumar Sharma and again i am saying i cant visit your service center in future and replace my phone i have spend 18000 INr for a good phone not for experiment and repaired phone.
Higher team of samsung customer care say to us forcefully if you not pick your phone then we put in dustbin

sevice center : [protected]

contact no of service center:[protected]

vinod kumar sharma : [protected]