[Resolved]  Samsung India — samsung j7 max problem

Address:

Lucknow, Uttar Pradesh, 226005

Dear samsung team,

This is to bring into your kind knowledge that i have purchased samsung j7 max from one of your dealer reliance digital lucknow on dated 01/07/2017.

Issue in the handset started when its back button (Right bottom back button) started not working.. Then i approached samsung authorized service center and submitted my phone dated 18/09/2017 with complaint number[protected] and got back on 28/10/2017 almost after 1.5 month. During this period they have started harassing us and called for so many visits at this service center.

Again when we post receiving the phone another problem of touch screen started and we again approached the same authorized samsung service center and submitted again then they issues new complain number [protected] dated 30/10/2017. Also found people are screaming for replacing of their original samsung mobile parts with duplicate or chinese low quality parts.
For only back touch problem i think not more then 1 to 3 working day but they take 1.5 month. That is not a professional way to handle the customer and never so much time take for service.

This seams that these people are making fool of your valuable customers and cheating customers by replacing their respective samsung mobile parts.

Now we want the replacement on urgent basis. Otherwise we will go to consumer court and will post against samsung to social media about my bad experience with samsung.

Details are as follows :

1-serial no. (Crt/esn/imei) rz8j60ckf2f ([protected])
2. Model name. Sm-g615fzddins
3. Handset model : samsung j7 max
4. Service center address : m3-889, sector-h, chouraha lda colony lucknow
5. Registered mobile number : [protected] (Kavita)