[Resolved]  Samsung India — samsung j7 mobile

Address:560076
Website:www.samsung.com

My samsung j7 mobile had a abrupt shutdown issue and i had approached samsung service center, jayanagar, bangalore. After inspection it was told that mother board had to be replaced. So we didn't agree with this and took the product back without repair. But in the process of inspection the service person had broken the lcd panel for which upon enquiring there was an arrogant reply from the service team. To my surprise after 10 days the mobile is powering on and working without any issue except for the broken lcd whichwas caused by the service person. When i had asked for the inspection report it was not shared with us. I really don't understand on what basis the mother board was declared dead. Instead of repairing they have damaged the lcd. This is case of cheating by the service team. Kindly provide an answer.
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Jun 16, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
May 10, 2018
Updated by srikanthnelly
Feel free to contact me on [protected] for any clarification
Verified Support
May 11, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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