[Resolved] Samsung India — Samsung j7 model number SM -J700F: mobile frequently switched off | |||
I have purchase Samsung j7 mobile on February 2016. I had a problem of mobile charging issue and memory slot unable to find out. so I given the mobile for service in Kanchipuram Tamil Nadu. the service persons are said that mobile is having problem of motherboard so they have changed the motherboard and given the mobile to me. after receiving the mobile I found that the mobile is getting switch off frequently then I called the customer care and they said that to give the mobile one more time for servicing. During that time sI am in Hyderabad so I given the mobile service centre in Hyderabad they checked the mobile and they updated the mobile software and given to me but the problem still exist. one more time I went to service centre then they said that will change the battery this time and will check. changed the battery but still problem exist. almost 30 days I am suffering with this problem I don't have another mobile also. please rectify rectify my problem immediately it is giving big problem to me please understand my issue or replace my mobile with new one. Model number: Samsung J7 - SM J700F. SERIAL NUMBER: RZ8H204AK2M IMEI NUMBER- SLOT 1: [protected] IMEI NUMBER - SLOT 2: [protected] Herewith i attached service report of Hyderabad and battery change details given by Hyderabad service centre Was this information helpful? | |||
Feb 7, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 07, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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