[Resolved] Samsung India — Samsung j7 prime

Sachin gavadra

from Jalandhar, Punjab

Address:	Ludhiana, Punjab, 141001
Website:	Samsung.con/in

Dear sir/mam

I wish to acknowledge you that i am highly disappointed with the kind of hospitality and services being provided from samsung service centre in ludhiana.

I want to inform you that recently i purchased a j7 prime set in which the headphone jack is not working, earlier when i used initially for first time with earphone i thought the earphone may be not working thereafter again after few days i tried the same twice with alternate earphones but it doesn't work and it's just 2 months back i purchased this phone.

The service centre people are telling to get it repaired from them, but i don't wish the same. I need the replacement for this device immediately because getting it repaired just 2months back after purchase is not worth the brand image..

Regards
Sachin.
[protected]

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Jun 22, 2017

Complaint marked as Resolved

Samsung not solve my problem only call me date 12th may 2017 Phn no 1166385300 Plz solve my problem...

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 09, 2017

Updated by Sachin gavadra dear sir/ mem
I am sachin kumar contact from
LUDHIANA
I did complaint on Date 04/06/2017 regarding SAMSUNG MOBILE J7 PRIME
which i have purchased recently is not functiong upto the mark.
And in this complaint regarding SAMSUNG care executive and senior
executive are called me but nobody solve my problem and told Only for repairing mobile but m not interested and not believe in repair so i got sedup for all this..
So i wish the replacement of my mobile phone model j7 prime as soon as possible and give response as soon as possible

Regards and thanks
Sachin kumar
Mob no -[protected]

Jun 16, 2017

Updated by Sachin gavadra dear sir/ mem
This is my 3rd time complaint because my problem is not solve...
First complaint I did complaint on Date 04/06/2017 regarding SAMSUNG MOBILE J7 PRIME
which i have purchased recently is not functiong upto the mark.
And this complaint regarding SAMSUNG care executive and senior
executive are called me but nobody solve my problem and told Only for repair mobile but m not interested because problem in my mobile from starting but m not notice and i got sedup for all this..
So i wish the replacement of my mobile phone model j7 prime as soon as possible and give response as soon as possible
Otherwise i will take another action...

Regards and thanks
Sachin kumar
Mob no -[protected]

Jun 16, 2017

Updated by Sachin gavadra Sorry With my mistake complaint marked as resolved
THANKS
SACHIN KUMAR
[protected]

Jun 20, 2017

Updated by Sachin gavadra If you are not solve my problem than snd me mail or reply
Thanks and regards
SACHIN KUMAR
[protected]

Verified Support

Jun 21, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 22, 2017

Updated by Sachin gavadra Again they call me but not solve my problem
THANKS AND REGARDS
SACHIN KUMAR
[protected]