[Resolved] Samsung India — Samsung j7 prime got burned automatically from the pocket in one week of purchase

Sajena

from Bengaluru, Karnataka

Address:	560037
Website:	Samsung

Samsung J7 Prime was purchased on 28/9/2016 from Relaince Mart at ITPL Whitefield branch for 18000 Rs..within one week the phone got burned automatically and was bursted i.e on 10.06.2016.
The complaint was raised to the sales executive. After one week of their analysis today their reply was Phone is not under Warranty and the company is not laible for this and they are not ready to refund or Compensate for this.

I need the money back from this company they cannot kill people by selling non standard products and then washing their hands off.
Attached the copy of Samsung Service centre when they took the phone for analysis.

+1 photos

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Nov 21, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd